Due to COVID-19 virus concerns, the Northern Kentucky Area Development District office will be closed to the public starting March 26th, 2020, until further notice.

Continuing services to our communities and clients is our number one priority. If you need to bring documents to the office, such as timesheets, they can be placed in the dropbox in the back of the building. Please contact offices via phone or e-mail for questions or for any immediate needs. Contact us via email by using this format: firstname.lastname@nkadd.org for example jane.doe@nkadd.org or by calling 859-283-1885. Please note that when calling our main line, you may leave a message for a specific person by using the dial-by-name directory. It is organized by last name, but after one try, it allows you to search by first name by pressing 5.

Our Aging and Disability Resource Center can be reached at 859.692.2480.

There are regular updates posted for employers and dislocated workers at www.nkcareercenter.org.
Unemployment insurance, career services, and employer assistance is also available
by calling 859.292.6666.

For the latest information on the novel COVID-19 in Kentucky, please visit kycovid19.ky.gov.

For additional Northern Kentucky community resources please visit https://bit.ly/2y3rr6I.

Long Term Care Ombudsman

Program Description

The Long Term Care Ombudsman acts as an advocate for residents of nursing homes, personal care and family care homes. Ombudsmen work to resolve problems and issues of individual residents by working directly with them and their family members.

Since 1978, the Kentucky Long-Term Care Ombudsman program has served residents of long-term care facilities in all 120 Kentucky counties. Services of the State Long Term Care Ombudsman program are coordinated through the Nursing Home Ombudsman Agency. The program also has oversight for 15 district programs affiliated with Area Agencies on Aging and Independent Living. The program receives federal, state, and local funding and does not charge for services.


Any resident or individual representing a resident of a skilled nursing facility, personal care home or family care home in Boone, Campbell, Carroll, Gallatin, Grant, Kenton, Owen, or Pendleton Counties. There is no charge for services provided by this program.

Services Offered within the Program

The responsibilities of the Long Term Care Ombudsman include identifying, investigating, and resolving complaints made by or on behalf of facility residents and providing information to residents regarding long term care services.

  • Protecting the rights of all residents
  • Identifying, investigating, and working to solve problems
  • Providing regular friendly visits to residents
  • Providing services to all residents
  • Providing information & assistance to the community
  • Monitoring government actions affecting residents
  • Educating facilities and providers
  • Providing technical support to develop resident and family councils in facilities
Contact Information

For more information or questions, or if you are interested in volunteering with the Ombudsman Program, please contact This email address is being protected from spambots. You need JavaScript enabled to view it., District Long Term Care Ombudsman at the Northern Kentucky Area Development District/Area Agency on Aging and Independent Living at 859.283.8185.

Downloadable Forms (pdfs)

NKADD Resident’s Rights for Kentucky’s Long-Term Care Residents Booklet
Ombudsman Certification Manual 

Contact Information

Northern Kentucky Area Development District

22 Spiral Drive
Florence, KY 41042
P: 859.283.1885
F: 859.283.8178
TDD: 711
For general questions, please email info@nkadd.org

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Career Opportunities

Welcome to the NKADD Career Board. You'll find benefit information as well as links to current open positions within the Northern Kentucky Area Development District.

Current Job Openings for the Northern Kentucky Area Development District.

topWorkPlaces2014 NKADD voted Top Workplaces of 2014!