Helpdesk Support / IT Assistant - Part-Time

The Northern Kentucky Area Development District (NKADD, Public Non-profit) seeks to fill a part-time position as Helpdesk Support / IT Assistant under the IT Director. This position provides front-line Helpdesk Support to all employees as well as assists the IT Director with various duties including installation of new PCs, software/hardware updates, network administration and assists as webmaster for various on-site hosted websites.

A degree in Information Technology, Computer Science or equivalent is desired. Experience in the following areas preferred:

  • Strong working knowledge of current Windows operating systems and Office 365
  • Hardware and software configuration and troubleshooting
  • Virtualization technologies
  • Industry certifications or completed trainings in Microsoft application or Network Administration
  • Extensive problem solving skills and outstanding customer service.

Must have strong understanding of PC-based computing under client/server network environment. Must possess extensive problem solving skills and outstanding customer service. A combination of education, training and experience will be considered.

Primary responsibilities include:

  • Respond to emails, telephone calls and personnel requests for technical support in regards to computer, network, phone, mobile devices, hardware and software.
  • Manage, document, track and resolve technical support requests via helpdesk ticketing system and provide continual improvement of customer service methods and experience for end-users.
  • Maintain network security, user accounts, access rights, and overall network functionality.
  • Keep current with the latest technologies and knowledge of operating system and application software being used to provide high level of customer service.
  • Install new software or hardware on the LAN, coordinating assistance from third parties if necessary.
  • Work with IT Director in planning minor and major IT projects and upgrades.

Salary range $15 - $17/hour with benefits. 32 hours per week.

Please send resume with cover letter to:

Margaret Bowling
NKADD
22 Spiral Dr.
Florence, KY 41042
This email address is being protected from spambots. You need JavaScript enabled to view it.

Position open until filled. EOE. TDD 711.
http://www.nkadd.org

Contact Information

Northern Kentucky Area Development District

22 Spiral Drive
Florence, KY 41042
P: 859.283.1885
F: 859.283.8178
TDD: 711
For general questions, please email info@nkadd.org

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